Written homeowner advocate review terms
Effective October 26, 2026
$199 USD, one payment
One personally prepared written review of one homeowner decision and the supplied records. No subscription, Plus membership, phone or video consultation is included. The separate $49 automated review has its own scope and terms.
What you receive
An experience-based advocate review addressing the information supplied, its evidence gaps, reasonable alternatives, and questions and next steps for an appropriately qualified on-site professional. The completed report is personally reviewed and signed, and delivered privately through your account.
Scope and limitations
The initial service addresses HVAC, plumbing and light electrical recommendations within the reviewer's experience and the currently accepted service area. This is not a licensed contractor inspection, professional engineering opinion, diagnosis, measurement verification, code or permit certification, fair-price appraisal, warranty, or guarantee of savings. We do not perform or manage the work. Missing documentation does not prove a contractor is wrong. We may decline a matter outside the service's scope.
Timing and clarification
Allow up to three business days, Monday–Friday excluding US federal holidays, after sufficient records are received and the case is accepted for review. Requests for missing information pause that period. Check your private account for progress, questions, and the signed report. The service does not monitor emergencies or contractor deadlines. One written clarification of the delivered report is included if requested through account support within seven calendar days; a new estimate or a different decision requires a new review.
Cancellation, delivery problems, and refunds
Contact account support to cancel before personal review begins. If the case is declined or the service cannot deliver the promised review, the charge will be refunded. Contact support about duplicate payments, billing errors, or delivery failure; do not purchase a replacement review to resolve a failed submission. After personal review begins, change-of-mind cancellations are not offered. After delivery, a request to clarify the written report is not a new review or a guarantee that the conclusion will change. Applicable consumer rights remain in effect.
Your documents and privacy
Provide only relevant documents and information you are authorized to share. Do not approach unsafe equipment or upload unrelated sensitive information. Originals are retained separately from written findings. Unsaved form entries may be lost if the page is closed or reloaded. Your paid purchase remains available after a submission failure. Your account contains your intake, originals, clarification correspondence, and signed report. An authorized TrustPoint reviewer can access them to fulfill your purchase. Account deletion removes application records and queues server originals for deletion; recovery backups may retain earlier records until expiry. Stripe retains payment records under its obligations. Read the service and data information.
Safety and contact
For gas odor, suspected carbon monoxide, fire, arcing, or flooding near electricity, move to safety and contact emergency services or your utility. Do not wait for this service or collect more evidence.
Service, cancellation and clarification requests: admin@trustpointmechanical.com. Never send passwords or verification codes.